FAQs

What currency are the prices in?

All prices stated on our website is in Singapore Dollars (SGD).

Do you have a physical store?

We have a small workshop where you can come by to view the products prior to purchasing but this can only be done so by appointment basis.

Can I chose to self-collect my order?

You are welcome to self-collect your order from our office, strictly on appointment basis.

511 Guillemard Road
#01-47 Grandlink Square
Singapore 399849 

Nearest MRT: Paya Lebar (6 mins walk)

What are the shipping options available?

We currently only offer shipping through Registered Mail as the safest and most economical option. 

How long does it take for my purchase to reach me?

  • Singapore Orders - 2 to 3 working days from posting
  • Overseas Orders - Transit Time 

    Country Of Destination

    (Major Cities/ Office of Mail Exchange)*

    Estimated Delivery Time**
    For Major Cities
    (Working Days)

    Ordinary Mail - Air
    Australia (Sydney, Melbourne, Perth)  4 - 6
    Brunei Darussalam (Bandar Seri Begawan)  4 - 6
    Canada (Vancouver) 6 - 9
    China, People's Republic of (Beijing, Guangzhou, Shanghai) 6 - 8
    France (Paris) 5 - 7
    Germany (Frankfurt) 5 - 7
    Hong Kong (Hong Kong) 3 - 5
    India (Chennai, Mumbai, Kokata) 5 - 8
    Indonesia (Jakarta, Batam) 5 - 8
    Italy (Rome) 7 - 9
    Japan (Tokyo, Osaka) 3 - 5

    Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

    4 - 6

    Netherlands (Amsterdam)

    4 - 6
    New Zealand (Auckland) 4 - 6
    Philippines (Manila) 6 - 8
    South Africa (Johannesburg) 5 - 7
    Sweden (Stockholm) 4 - 6
    Switzerland (Zurich) 4 - 6
    Taiwan (Taipei) 4 - 6
    Thailand (Bangkok) 4 - 6
    United Arab Emirates (Dubai) 5 - 8
    United Kingdom (London) 4 - 6
    United States of America (San Francisco, New York, Honolulu) 6 - 8
    Vietnam (Ho Chi Minh) 5 - 8
    Other Destinations in Asia and Territories in the Pacific 5 - 10
    Other Destinations in the Middle East, Africa, Europe and America 6 - 12


    Notes:

    ** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
    ** Any delay at the destination countries is beyond the control of Singapore Post. 
    ** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that. 
    ** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance. 
    ** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail to the above estimated delivery time. 
    ** Registered Mail requires an additional 2 days as it is a recorded delivery service.

What are the payment options available?

  • Cash on Collection (WE ACCEPT ONLY CASH IN-STORE)
  • Bank Transfer (POSB: 109-93803-3)
  • PayPal Funds transfer
  • VISA, Master, AMEX, Diners via PayPal 

**You DO NOT need a Paypal account in order to pay through Paypal, all you need is a valid credit card**

What is your return / exchange policy?

At DE Camera Consultant, we take great pride in our reputation for quality and excellent value. We strongly advise that you check your purchase as soon as you received it and notify us of any unfortunate issues.

Returns or exchanges are only acceptable based on manufacturer's defects. If you have a defect in product or quality, you must notify us at enquiries (at) decameraconsultant (dot) com on the same day of receipt of goods.

DE Camera Consultant reserves the right to reject or refuse any return or exchange of goods if a receipt is not being provided as proof of purchase from us.